Shuangqing Liao, Doctorante


Shuangqing Liao

shuangqing.liao@ecp.fr

Short bio

  • 2001-2003 B.S, Electronic informatics, Southwest Jiaotong University(China)
  • 2003-2005 Engineer, Ecole Centrale Paris(France)
  • 2005-2007 M.S, Automatic Control, Southwest Jiaotong University(China)
  • 2007-2011 Ph.D, Developing stochastic and robust optimization methods to support decisions making under uncertainty: An application to call center shift-scheduling problem. Laboratoire Génie Industriel of Ecole Centrale Paris (France)

Research Interests

  • workforce management for the call center
  • robust optimization
  • stochastic programming
  • optimization under uncertainty

Publications (selection)

  • S. LIAO, G. KOOLE, C. van DELFT and O. JOUINI. 2010. Staffing a Call Center with Uncertain

Non-Stationary Arrival Rate and Flexibility. To appear in OR Spectrum.

  • S. LIAO, C. van DELFT and J. VIAL. 2011. Distributionally robust workforce scheduling in call

centers with uncertain arrival rates. Optimization Methods and Software. (Submitted)

  • S. LIAO, G. KOOLE, C. van DELFT and O. JOUINI. 2009. Call Centre Capacity Allocation with

Random. Proceedings of the 2009 International Conference on Computers x Industrial Engineering. July 6-8, Troyes, France.

Conferences:

  • International Conference on Computers x Industrial Engineering, Troy, France, July 2009.

“Call Centre Capacity Allocation with Random”.

  • MOSIM10, Hammamet, Tunisia, May 2010. “Shift-scheduling of call centers with uncertain

arrival parameters”.

  • Stochmod10: 3rd Meeting of the EURO Working Group on Stochastic Modeling, Nafplio,

June 2010. “Staffing a Contract Center with Uncertain Non-Stationary Arrival Rates, Agents Flexibility and Global Service Level Constraint ”.

  • 24th European Conference on Operation Research, Lisbon, Portugal, July 2010. “Call Center

staffing with uncertain arrival rates”, Chairman in the session “Workforce Scheduling”.